The Primary Motivators of Social Networking
[the following is a guest post from James Morris]
In a digital world where you are interconnected and inundated with messages and images, its important to identify and address the needs of those you are trying to network with, to be effective. When it comes to social networking, are you making the right connection with your audience, or are you simply broadcasting to the masses? Are you giving back to the collective whole or are you just taking what you can get? By understanding your audience and making lasting connections, you not only build a following, but you will also be delivering your message in a more meaningful way.
Why should you care about social networking?
There are many reasons to become involved in social networking. A leader in this industry, MySpace.com, boasts thousands of different interest groups and reasons for making connections. Whether your interest is cars, cameras, dating, rare collectibles, industry affiliations, or any one of thousands of reasons to connect, chances are, there is a social network that caters to your interest.
For professionals, especially in the realm of marketing, the desire and the need to get involved in social networking seem obvious. The more connections you make, the more exposure your brand receives. Its a numbers game. Achieving success to that end, however, is an entirely different subject.
The social in social networking
The focus on my own blog has always been the professional standpoint of social networking. This is also the case for networks such as LinkedIn.com. But professionals are certainly not the only people who use social networks. And these people with different motivators for social networking, motivators other than financial security or promoting their brand, are the ones who are sometimes overlooked in the equation. But who are these people and what are their primary motivators?
A superficial look at social networking will bring the obvious answers to why people become involved in social networks to find information, to make friends, to escape reality. The question we really want to explore is What are the primary motivators for social networking?
First, it's helpful to understand that term: primary motivator. American psychologist Abraham Maslow conceptualized a hierarchy of human needs which, to put it very basically, states that what we need creates our reason for doing something. Our needs are our primary motivators, and as needs are met, we can pursue other motivators. The following graphic shows Maslows hierarchy of needs:
Needs and Social Networking
Each of the needs depicted above has a solution in social networking in one fashion or another. Yes, even physiological needs can be met through social networking. Have you ever seen a group of homeless people gathered around a fire burning in a steel drum? I bet at least one knows where to get a free dinner. At least one knows where to get clothes. Another probably knows where a safe, dry place to sleep is. And one will likely know where to find day labor. These people pull together their meager resources through social networking in order to fulfill their most fundamental physiological needs.
Social networking helps establish a critical bridge between our digital and our physical lives. Of course we should not attempt to fulfill physiological needs directly through digital social networking. But other needs safety, love, belonging, self-esteem, and self-actualization can be satisfied through this medium. Some companies go to great lengths and expense to convince us that their services do just that! Here are some examples:
- Safety: This could involve security of employment and resources, and even safety of health could be a consideration. Services like WebMD are a loose form of social network that can provide information that can improve (read: secure) your health.
- Love/Belonging: This is a big one. It's also one of the hottest marketing targets because so many people are looking for love and companionship online. Dating services like Match.com are social networks where people pay and search for others with similar interests to fulfill that need for love and belonging. Free services, such as discussion forums, can often lead to that sense of belonging as well.
- Esteem: This need can be fulfilled after prolonged involvement in a social network. Whether its through becoming a well-known figure or a top member on the "leader board," becoming a forum moderator, or reaching a certain number of posts, all can lead to fulfilling the need for self-esteem.
- Self-actualization: Of all the needs, self-actualization is one of the more difficult needs to target in social networking. However, an observant eye will notice certain people who are "keepers of the flame," while others are the spontaneous characters, and still others are the true problem-solvers. While some may want to ensure the integrity of a group or ideal, others may feel a deep need to bring personality and humanity to the environment. These are much higher level motivators and they can be very strong.
Observant social networking pays
While it may seem like many people only seek to fulfill their need for security of employment through social networking; many more are seeking to fulfill a different need. This is something many Social Media Marketers and companies overlook. Once again, many are just looking at the bottom line, the numbers. The perceived mindset is to get the product, service, brand, or agenda to as many people as possible. But that is not what social networking is really about. Those who take this approach are short sighted and are doing more harm than good to their brands.
A one-way relationship is unfulfilling and short-lived. Find ways to develop your relationships through social networking. Pimping your latest blog post, product, or offering might fulfill your own need for security of employment (read: money), but it doesn't give anything back to your network. Giving back by satisfying the primary motivators the real needs of those in your network will exponentially increase your scope of influence and will help you build strong, lasting relationships. And building relationships is, after all, what social networking is all about.
... just something to think when being a social marketer.
Dave; James Morris is an internet marketer and all around web tech geek that can be found on Twitter and his blog; Feed the inner geek - I'd like to thank James for riding along and helping me add more diversity here on the Trail - if you'd like to guest post as well, get in touch!